The Hyde Removals Privacy Policy

This Privacy Policy explains how The Hyde Removals collects, uses, stores and shares personal data when providing removal and related services. It applies to all The Hyde Removals customers in our service area, including individuals and business customers, as well as prospective customers who make enquiries.

The Hyde Removals is committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Personal Data We Collect

We collect and process various categories of personal data in the course of running our removal services. The data we collect depends on how you interact with us.

When you make an enquiry or request a quotation, we may collect:

Your name and contact details such as postal address, general location details, and preferred contact methods

Details of the properties involved in the move, including access information such as floor level and parking arrangements

Information about the services you request, such as packing, storage or specialist items

Planned dates and timing of the move

If you become a customer and enter into a contract with us, we may additionally collect:

Billing and payment related information, such as partial card details processed through secure payment providers

Correspondence and communication records related to the services provided

Inventory or job notes necessary to plan and complete your move

For business customers, we may also collect:

Business name and business contact details

Job titles and work contact details of relevant staff

Details of premises and business operations relevant to the move

We may collect limited technical data when you interact with our website or online tools, such as the date and time of your visit and the basic device or browser information. This is used for security and performance monitoring and does not usually identify you directly.

Lawful Bases for Processing

The Hyde Removals will only process your personal data where there is a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases.

Contractual necessity: We process your data when it is necessary to enter into or perform a contract with you. This includes providing quotations, confirming bookings, planning and carrying out removals, and handling payments.

Legitimate interests: We process data where it is in our legitimate interests to run and improve our business and where your interests and fundamental rights do not override those interests. This includes managing customer relationships, handling enquiries, improving services, protecting our property, preventing fraud and ensuring the security of our operations.

Legal obligations: We may process and retain certain information to comply with legal and regulatory requirements, such as accounting, taxation, insurance, health and safety and other statutory duties.

Consent: In some limited cases, we may rely on your consent, for example where you ask us to keep your details on file for future moves or where you request specific types of communication beyond what is necessary for performing our services. Where consent is the basis, you can withdraw it at any time.

How We Use Your Data

We use personal data only for purposes compatible with the reasons for which it was collected. Typical uses include:

Providing quotations and information about our services that you have requested

Scheduling and delivering removal, packing, storage and related services

Managing customer accounts, invoicing and processing payments through secure payment partners

Communicating with you before, during and after your move, including service updates and problem resolution

Maintaining business and operational records, including for accounting and insurance purposes

Improving our services, planning resources and training staff using aggregated or minimised data

Responding to complaints, disputes and legal claims

Protecting our staff, customers and property, including security and fraud prevention measures

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

Enquiry records and quotations that do not lead to a booking are normally retained for a limited period appropriate to our business needs and then securely deleted or anonymised.

Customer and job records related to completed moves are typically retained for a longer period to enable us to respond to queries, handle potential complaints or claims, meet tax and accounting obligations and comply with insurance requirements. After the applicable retention period expires, data is securely deleted or anonymised.

The specific retention period can vary depending on the type of data, the nature of the contract, and legal or regulatory obligations. When we no longer need your personal data, we will remove it from our systems or anonymise it so that you can no longer be identified from it.

Data Sharing and Processors

We do not sell your personal data. We only share it where necessary and proportionate for the purposes described in this Privacy Policy.

We may share your data with carefully selected third parties acting as data processors on our behalf. These typically include:

IT and cloud service providers that host or support our business systems and data storage

Payment service providers who process card or electronic payments

Accountants and professional advisers for tax, accounting, legal or insurance purposes

Subcontractors or partner removal firms, where necessary to fulfil your booking or provide specialist services, and only to the extent needed to perform the services

These processors are required by contract to handle your personal data securely, to use it only for our specified purposes, and to comply with applicable data protection laws.

We may also share data where required by law, regulation or court order, or with law enforcement and regulatory authorities where necessary to prevent or detect crime, fraud or other unlawful activities.

International Transfers

Our core services are provided within the United Kingdom. If any of our service providers or systems involve transferring personal data outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place. This may include using countries that have been recognised as providing an adequate level of protection, or entering into appropriate data protection agreements using standard contractual clauses or equivalent safeguards.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, staff training, secure storage, and procedures for handling and responding to potential incidents.

While no system can be completely secure, we take reasonable steps to reduce the risk of unauthorised access to or misuse of personal data. Where we work with processors, we require them to maintain appropriate security measures as well.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all The Hyde Removals customers in our service area, subject to certain limitations and exceptions.

Right of access: You can request confirmation of whether we hold personal data about you and receive a copy of that data, together with certain information about how it is processed.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request that we delete your personal data. This is not an absolute right and may be limited where we have a legal obligation or legitimate interest to retain the data.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we are investigating a concern you have raised about its accuracy.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal data in a commonly used, machine readable format for reuse with another service, where technically feasible.

Right to object: You can object to our processing of your personal data where it is based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.

Rights in relation to automated decision making: The Hyde Removals does not rely on solely automated decision making that has legal or similarly significant effects on you.

If you wish to exercise any of your rights, you can contact us using our published contact details. We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.