Thehyde Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Thehyde Removals provides removal and clearance services to customers in the UK. By making a booking, accepting a quotation, or allowing the team to begin work, the customer agrees to be bound by these terms. The purpose of this document is to create a clear understanding of the service arrangement, including the booking process, payment obligations, cancellation rights, liability limits, and compliance with waste regulations. These terms apply to domestic and commercial moves, collection work, and any related service agreed in writing. They are intended to be fair, transparent, and consistent with applicable UK law.

For the avoidance of doubt, these terms govern the relationship between Thehyde Removals and the customer in relation to the specific job booked. Any estimate, proposal, or quotation is provided on the basis of the information supplied at the time. If the customer???s requirements change, or if additional items, access restrictions, or special handling requirements are discovered, the original price and timing may need to be revised. The customer is responsible for ensuring that the information provided is accurate and complete.

A booking is not confirmed until it has been accepted by Thehyde Removals and, where required, any deposit or initial payment has been received. The booking process may include an online enquiry, a phone discussion, a written quote, and a final confirmation by email or message. Customers should check all details carefully before confirming. Any agreed time slot is subject to operational availability, traffic, weather, access conditions, and other reasonable factors affecting performance. While every effort will be made to attend at the agreed time, the company does not guarantee exact arrival times unless expressly stated in writing.

The customer must ensure that suitable access is available on the scheduled day. This includes arranging parking where required, providing keys or codes if relevant, and making sure that items to be moved are ready as agreed. If the crew is delayed because information was incorrect or access is unavailable, additional charges may apply. The customer also agrees to remove or secure any items not intended for transport. Thehyde Removals will not be liable for delay or inconvenience arising from inaccurate instructions, unsafe premises, or conditions outside its control.

All quotations are based on the assumptions stated at the time of pricing and may be revised if the actual job differs from the description supplied. This may include changes in volume, weight, floor level, lift availability, disassembly requirements, or the presence of bulky, fragile, or hazardous items. A revised quotation may also apply where the customer requests additional services on the day. If the customer does not accept the revised terms, Thehyde Removals may refuse to proceed and may charge a reasonable call-out or wasted attendance fee where appropriate.

Payment terms will be confirmed in the quotation or invoice. Unless otherwise agreed, payment is due immediately upon completion of the service, or before unloading where the company has specified advance payment. Accepted methods of payment may include bank transfer, card payment, or cash, subject to the arrangements set out in advance. The customer must ensure that sufficient funds are available. Failure to pay on time may result in suspension of future services, late payment charges, recovery action, or any other lawful remedy available to the company.

Where a deposit is required, it secures the booking and may be non-refundable except where Thehyde Removals cancels the service without cause or where a refund is required by law. Deposits may be used to cover administration, scheduling, and vehicle allocation. If the customer fails to provide access, changes the booking at short notice, or is not present at the agreed time, the deposit may be retained in full or in part. Any refund due will normally be processed using the original payment method, within a reasonable period after confirmation that the refund is payable.

Cancellations must be made as soon as reasonably possible. If the customer cancels before work has started, charges may depend on how much notice is given and whether resources have already been allocated. More detailed cancellation terms may be included in the booking confirmation. Where the customer cancels on the day of the service, or after the team has arrived, the company may charge the full or partial fee to cover loss of time, fuel, labour, and scheduling disruption. If a booking is postponed, the company will try to offer an alternative date, but this cannot be guaranteed.

Thehyde Removals may cancel or reschedule a booking if there is a safety concern, extreme weather, vehicle failure, staff illness, suspected illegal activity, or any other circumstance that makes performance impractical or unsafe. In such cases, the company will use reasonable efforts to notify the customer promptly and arrange a revised date where possible. If cancellation is caused by the company and no alternative can be arranged, any prepaid amount for undelivered services will normally be refunded, subject to lawful deductions for work already completed.

Customers are responsible for ensuring that items presented for removal are lawful to transport, owned by the customer, or otherwise authorised for collection. The customer must disclose whether any items contain batteries, fuels, liquids, chemicals, asbestos, sharp objects, medical waste, data-bearing devices, or other materials requiring special handling. Thehyde Removals may refuse to move items that are prohibited, unsafe, or not declared in advance. If such items are discovered during the job, the company may stop work in relation to those items and may adjust the price accordingly.

All services are carried out in accordance with applicable waste regulations, environmental duties, and duty-of-care obligations under UK law. Where items are removed for disposal or recycling, the company will take reasonable steps to ensure that waste is handled lawfully and sent to appropriate facilities or transfer stations. The customer acknowledges that the company may require a clear description of waste types and may separate materials for recycling, reuse, or disposal in line with regulatory requirements. The customer must not ask the company to dispose of controlled, dangerous, or unlawfully dumped waste without prior agreement and proper authorisation.

The customer agrees to provide any information reasonably needed to support lawful disposal, including relevant declarations where applicable. If a load is misdescribed and later found to contain regulated waste, contaminated materials, or items that require special licensing, the company may amend the charge, refuse collection, or hand the matter to the relevant authority if required by law. By booking waste-related services, the customer confirms that they understand their own responsibilities in relation to legal ownership, segregation, and disclosure of the waste presented.

The company accepts liability only to the extent required by law and subject to the limitations in these terms. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to that, Thehyde Removals will not be responsible for indirect or consequential losses, loss of profit, loss of business, loss of data, or any damage not caused by the company???s negligence or breach of contract. Customers should ensure that valuable or fragile items are adequately protected and, where appropriate, covered by their own insurance.

Where the company handles furniture, appliances, boxes, or other items, reasonable care will be taken to avoid damage. However, the customer accepts that moving goods can involve inherent risks, particularly where items are heavy, poorly packed, already defective, or difficult to access. Thehyde Removals will not be liable for pre-existing damage, wear and tear, hidden defects, or damage caused by inadequate packing, improper labelling, or the customer???s failure to disclose special requirements. The customer is encouraged to inspect items before and after transit and to report any concern promptly.

The company???s total liability for any proven loss or damage arising from a specific service shall, to the fullest extent permitted by law, be limited to the amount paid or payable for that service, unless a higher limit is agreed in writing. This limitation applies to claims in contract, tort, negligence, breach of statutory duty, or otherwise, except where such limitation is prohibited by law. Nothing in these terms affects the customer???s statutory rights as a consumer where those rights apply.

If the customer requests that items be left in a specific room, position, or manner, the company will try to comply, but the final placement may depend on access, safety, and reasonable working conditions. Thehyde Removals is not responsible for damage caused by items shifting after delivery if the customer has asked for a particular arrangement against the advice of the team. Customers should ensure that floors, doorways, lifts, and stairways are suitable for the move and free from obstacles where possible.

The customer must not rely on verbal assurances that conflict with the written quotation or these terms. Any change to the service scope, price, or schedule should be confirmed in writing where reasonably practicable. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. The company???s failure to enforce any term on one occasion does not waive its right to enforce that term or any other term in the future.

These terms and any dispute or claim arising from them, or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. Customers are encouraged to review all booking details carefully before confirming, as continuing with the service indicates acceptance of these conditions and the responsibilities described within them.